Terms and Conditions / Policies

Terra Lune

ABN 58 837 012 452

Reschedule and Cancellation Policy

Terra Lune requires that services are paid in full at the time of booking. A booking can be rescheduled once, provided that the reschedule is requested 24 hours prior to the scheduled appointment time. Rescheduling more than once or within the 24-hour period prior to the scheduled appointment time will forfeit the full price of the booked service.

Terra Lune strictly adheres to a 24-hour cancellation policy. The full price of your booked service will be forfeited if cancelled within 24 hours of the scheduled appointment time.

Requests for reschedule or cancellation are to be submitted on the Contact page of the website or by email to terralune.au@gmail.com.

Terra Lune reserves the right to cancel, reschedule, or change the location of your appointment, particularly in the case of unsuitable weather. In this situation, Terra Lune will attempt to contact you as soon as possible by email and/or SMS.

Terra Lune is a small business that values our clients dearly, but we also need to protect our time and expenses for our little venture and thank you for your understanding.

Informed Consent and Waiver

Terra Lune provides services that are wholeheartedly intended to assist clients to connect with their authentic self and the energy of the natural world.

  • Terra Lune does not attempt to provide any diagnoses, medical or otherwise.

  • The client is responsible for ensuring that they honour and meet their own personal and medical needs - including choosing not to participate in aspects that may affect their wellbeing - and cease a session if experiencing any pain or discomfort. Terra Lune will not be held liable for any injury, pain, discomfort, or other medical issue/s before, during, or after a session.

  • The services offered by Terra Lune are not a substitute for medical care or legal/financial advice. Any comments made in session must not be interpreted as medical, legal, financial, or other advice. Clients are expected to practice free will and make any decisions of their own accord.

  • Booking a session with Terra Lune waives and releases Terra Lune and its practitioner/s from any and all liability, past, present, and future relating to services offered.

Privacy Policy

Terra Lune is located in New South Wales, Australia and adheres to the principles of the relevant Privacy Act. Terra Lune respects your right to privacy and is committed to safeguarding information held by the business about you.

Terra Lune collects personal information about you when you interact with the company, such as name, contact information, and any additional information you may provide.

Terra Lune may contact you to advise of new products, services, and/or hopefully with information helpful to you! Your information may also be used to improve products and services.

Terra Lune will only disclose your information to third parties where it is considered absolutely necessary to provide a service to you or to ensure your wellbeing.

By providing Terra Lune with your personal details, you consent to the terms of this Privacy Policy.

Squarespace (Website Provider)

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

Any concerns or complaints with respect to this Policy are taken seriously. You can get in touch by clicking on the Contact page or by emailing terralune.au@gmail.com.